By requesting and/or receiving service from Hyperion Service Department, you agree to the following terms and conditions. These terms govern the provision of commercial and residential services, including labor, parts, travel, and other associated charges.

1. Commercial Labor Rates

Reactive Service Calls: $100 per hour + parts.
Preventative Maintenance Subscriber Service Calls: $75 per hour + parts.
Same-Day Emergency Service: Additional $50 charge.
Minimum On-Site Charge: $100.
Phone Troubleshooting: May incur applicable charges.
False Start/No-Show Charges: If you are not ready for service, fail to cancel, or trigger a false alarm, you will be charged for:
Actual preparation time for service.
Actual round-trip travel time.
Actual on-site hourly charge.
Actual unloading time.
Additional $50 charge.
Consulting Fees: $100 per hour, applicable to services such as equipment sourcing, café layout, water quality, etc. Certain consultation fees may be credited towards future invoices under pre-agreed circumstances.

2. Travel Charges

Travel Under 1 Hour: $25 per hour flat rate.
Travel Over 1 Hour: $50 per hour flat rate.
Travel Over 2 Hours: $75 per hour flat rate.

3. After-Hours Charges

After-Hours Labor: Additional $25 per hour.
After-Hours Service Availability:
Daily from 6:00 PM - 8:00 AM.
Weekends.
National Holidays.
After-Hours Travel: Additional $50 per hour.

4. Home & Prosumer Labor Rates

Service Fees: $100 per hour + parts + shipping.
Minimum Service Fee (Including Diagnostics): $100.
Machine Drop-off: Machines can be dropped off 7 days a week during open hours at our Ypsilanti Café.
Please attach a written note with your contact information (name, phone number, email).
Include drain tray, portafilter, and water/drain lines as necessary.

5. Service Policies

Cancellations: Service cancellations require at least 24 hours' notice. Cancellations made within 24 hours may incur a $50 reschedule fee.
Waiting on Site: Waiting for work to begin onsite is considered service time and will be charged at the standard hourly rate.
Self-Repairs: We reserve the right to charge additional fees if you have attempted repairs yourself prior to our service.
Unusual Situations: Extra charges may apply if we encounter unusual or complex issues (referred to as "weirdness") during service.
Unsafe or Uncomfortable Conditions: We may charge extra or refuse service if we deem the environment to be unsafe or uncomfortable.
Right to Refuse Service: We reserve the right to refuse service at our discretion.

6. Price and Service Changes

Price Changes: Prices for labor and parts are subject to change without prior notice.
Repair and Diagnosis: We may perform necessary repairs to further diagnose issues with your equipment. You acknowledge and agree to pay for any repairs deemed necessary by Hyperion, even if performed during a service visit or when dropping off a machine for diagnostics. We will always strive to keep you informed of any charges or repairs as they arise.

7. Additional Terms

Service Confirmation: By engaging Hyperion Service Department, you acknowledge and agree to these terms and conditions.
Modifications: These terms are subject to change without notice.

For any questions or concerns, please contact us directly.